Last updated: 15.11.2025

These Terms & Conditions govern the use of chauffeur services (“Services”) provided by FCT SRLS, Via Modigliani 11, Monza, Italy (VAT: 13408710963), operating the website firstclasstransfer.it.

By booking or using our services, you agree to be bound by these Terms & Conditions.
If you do not agree, please do not use our services.

 

1. Definitions

  • Company / We / Us: FCT SRLS

  • Client / You: Any person who books or uses our services

  • Service: Chauffeur service, private transfer, airport transfer, hourly service, or NCC transport

  • Driver: A professional chauffeur assigned to the booking

  • Vehicle: The car provided for the service

 

2. Service Description

FCT SRLS provides private chauffeur services (NCC) in accordance with Italian law.
All chauffeurs are licensed and operate authorized vehicles in compliance with local transport regulations.

 

3. Booking Process

A booking is considered confirmed when:

  • You provide all required details (full name, contact, pick-up/drop-off, date, time)

  • You receive a confirmation message from us (email, WhatsApp, or SMS)

  • A deposit may be required for certain services

The Company reserves the right to refuse a booking at its discretion.

 

4. Prices

Prices are communicated:

  • By email

  • By WhatsApp

  • On the website (if applicable)

Prices may vary depending on:

  • Distance

  • Time of travel

  • Vehicle type

  • Number of passengers

  • High season or special events

Tolls, parking fees, ferry charges, ZTL fees, or extras may be added when applicable.

 

5. Waiting Time & Delays

Airport Pickups

We monitor flight arrival times.
Waiting time is free for the first 60 minutes after the plane lands.
After 60 minutes, an additional fee may apply.

City Pickups

A 15-minute grace period is included.
After this time, waiting charges may apply.

Client Delays

If the client is unreachable for more than 30 minutes after the grace period, the service may be considered a no-show and charged in full.

 

6. Cancellations & Refunds

Free Cancellation

  • Up to 24 hours before the scheduled pick-up time

Cancellations within 24 hours

  • The full amount of the service may be charged

No-Show

  • No refund; full fare applies

Delays caused by the client

  • The driver may leave after reasonable waiting time

  • No refund is provided

Company Cancellations

If we cancel due to exceptional reasons, a full refund will be issued.

 

7. Changes to Bookings

Modifications to pick-up time, location, or destination are subject to availability.
Price adjustments may apply.

8. Luggage Policy

Clients must inform us if they have:

  • Excess luggage

  • Oversized items

  • Sports equipment (skis, bicycles)

The Company is not liable for luggage damage during handling unless caused by negligence.

 

9. Passenger Conduct

Clients must behave responsibly and follow the driver’s instructions.

The following are strictly prohibited:

  • Smoking or vaping inside the vehicle

  • Consumption of drugs or excessive alcohol

  • Damaging or dirtying the vehicle

  • Aggressive or inappropriate behavior

The Company may refuse service without refund if safety is compromised.

10. Child Seats

Child seats or boosters are available upon request.
Clients must specify the number and type needed.

 

11. Vehicle Substitution

If a specific car is unavailable, the Company may provide a similar or higher-category vehicle at no extra cost.

 

12. Liability & Responsibility

The Company is not responsible for:

  • Delays caused by traffic, weather, accidents, or events outside our control

  • Loss of flights, trains, or connections due to factors beyond our control

  • Items left in the vehicle

Our responsibility is limited to the cost of the booked service.

 

13. Force Majeure

We are not liable for failure to perform obligations in circumstances such as:

  • Strikes

  • Natural disasters

  • War or terrorism

  • Government restrictions

  • Severe weather or road closures

 

14. Damage to the Vehicle

Clients may be charged for:

  • Cleaning fees in case of spills or dirt

  • Damage caused intentionally or negligently

15. Payment Terms

Accepted payment methods:

  • Cash

  • Credit card

  • Bank transfer

  • Online payment (if available)

Payments must be completed as agreed during booking.

 

16. Privacy & Data Protection

Personal data is processed in compliance with:

  • GDPR (Regulation EU 2016/679)

  • Italian Privacy Code (D.lgs. 196/2003 as amended)

See our Privacy Policy for details.

 

17. Governing Law & Jurisdiction

These Terms & Conditions are governed by Italian law.
Any dispute shall be handled by the competent court in Milan, unless consumer protection laws require otherwise.

 

18. Amendments

The Company may update these Terms & Conditions at any time.
Changes will be effective once published on the website.