Privacy Policy
Last updated:15.11.2025
1. Data Controller
In accordance with Regulation (EU) 2016/679 (“GDPR”), this Privacy Policy describes how your personal data is collected and processed when you visit or interact with this website.
Data Controller:
FCT SRLS
VAT Number: 13408710963
Registered Address: Via Modigliani 11, Monza, Italy
Email: contact@firstclasstransfer.it
Phone: +39 324 042 9483 / +39 380 369 1570
2. Types of Data We Collect
We may collect the following categories of personal data:
a) Data provided voluntarily
First name and last name
Phone number
Email address
WhatsApp contact details
Pick-up and drop-off locations
Travel date, time, flight number
Additional information provided in contact forms or messages
b) Data collected automatically
When you visit the website, certain data may be collected automatically:
IP address (anonymized if required)
Browser type
Device type
Pages visited
Time and date of visit
Cookies (see Cookie Policy)
c) Data from communication channels
Calls to our phone numbers
WhatsApp messages
Emails
All communication is treated confidentially.
3. Purpose and Legal Basis of Processing
We process your data exclusively for the following purposes:
a) Service Provision
Responding to requests for transfers or quotations
Managing reservations and chauffeur services
Providing customer assistance
Legal basis: Art. 6(1)(b) GDPR — performance of a contract or pre-contractual measures.
b) Communication
Contacting you via phone, email, or WhatsApp regarding your booking
Legal basis: Art. 6(1)(a) GDPR — consent (when required).
c) Website Security & Maintenance
Preventing abuse, spam, or cyberattacks
System diagnostics and error logs
Legal basis: Art. 6(1)(f) GDPR — legitimate interests.
d) Legal Obligations
Invoicing
Tax and accounting compliance
Legal basis: Art. 6(1)(c) GDPR — legal obligation.
We do not use your data for profiling or automated decision-making.
4. How We Store Your Data
Your personal data is stored securely using industry-standard technical and organizational measures.
Data may be stored in:
Company email servers
Hosting provider servers
CRM or internal booking systems (if used)
We keep personal data only for the minimum time required:
Contact requests: up to 12 months
Booking information: up to 10 years (for tax/accounting purposes)
Cookies: according to Cookie Policy
5. Data Sharing and Transfers
Your data may be shared only with:
Hosting provider / website maintenance services
Email and communication providers (e.g., WhatsApp, Gmail, etc.)
Professional drivers assigned to your booking
Accountants and tax consultants, when required by law
We never sell personal data.
Data may be transferred outside the EU only when necessary (e.g., WhatsApp servers), and always under GDPR-compliant safeguards such as:
Standard Contractual Clauses (SCC)
Adequacy decisions
6. Cookies
This website uses cookies and similar technologies.
Details are available in our Cookie Policy (separate page).
7. User Rights Under GDPR
You have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Request limitation of processing
Object to data processing
Request data portability
Withdraw consent at any time
To exercise any rights, contact us at:
contact@firstclasstransfer.it
We respond within 30 days, as required by law.
8. Right to Lodge a Complaint
If you believe your data has been processed unlawfully, you can file a complaint with:
Garante per la Protezione dei Dati Personali (Italy)
Website: https://www.garanteprivacy.it/
Address: Piazza Venezia 11, 00187 Roma, Italy
Phone: +39 06 69677 1
9. External Links
Our website may contain links to third-party sites.
We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy when necessary.
Any changes will be published on this page with an updated date.
11. Contact
For any questions about this Privacy Policy or your data:
FCT SRLS
Email: contact@firstclasstransfer.it
Phone: +39 324 042 9483 / +39 380 369 1570
